Terms and Conditions

Terms and Conditions

Welcome to True Native’s, an online store offering natural skin care products. By accessing or using our website, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.

Ordering and Payment

All orders placed on our website are subject to product availability and acceptance. We reserve the right to refuse any order or cancel any order that has been accepted, without liability to you or any third party.

You agree to provide current, complete and accurate purchase information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Products and Pricing

All products and prices on our website are subject to change without notice. We do not guarantee that the prices, descriptions or images on our website are error-free, complete or current.

We reserve the right to discontinue or change any product at any time, without notice.

Returns and Refunds

We will accept returns of any unopened and unused products within 14 days of the date of purchase. To initiate a return, please contact us at [email address]. We will provide you with a return shipping label and instructions for returning the product.

Once we receive the returned product, we will process your refund within 14 days. Refunds will be issued to the original form of payment.

Shipping and Delivery

We ship to most locations worldwide. Shipping charges will be added to your order and will be based on the total weight of the items in your order and the shipping destination.

We will do our best to process and ship your order within 3-5 business days of receipt. However, we cannot guarantee delivery dates or times.

Limitation of Liability

In no event shall ECOM, or any of its officers, directors, employees or agents, be liable for any damages whatsoever, including but not limited to any direct, indirect, special, incidental, or consequential damages, arising out of or in connection with the use or inability to use our website or the products or services offered on our website.

Modification of Terms

ECOM reserves the right to make changes to our website, policies and these terms and conditions at any time, without notice. Your continued use of our website following any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at [email protected]

This policy was last updated on January 2023.

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